Trainee Technical Support Technician

Advanced Programme

We require individuals who are self-motivated, have good manual dexterity and problem solving skills. The job will include hands on skills that will then be developed in to a technical engineering support role within Production, Design, Development, Engineering, Quality Assurance, Customer Support / Service, Supply Chain / Purchasing disciplines of the manufacturing business at Milton Keynes. The successful applicant will develop into a top class Engineer with a developed knowledge and understanding of all technical support elements of the business, as well as a solid foundation in the Mechanical. Electrical and Hydraulic engineering disciplines employed within the Niftylift product range.

Applicant Entry Criteria:

  • Minimum of 5 GCSE's (or equivalent):  Grade 4 (C) or above in Maths, English and Science.

Candidates with a Level 3 or equivalent Engineering qualification will be considered for the advanced programme however they may be able to development to a higher programme quicker.

The Role in More Detail:

During the 4 year programme, individuals will develop their skills in the role of Trainee Technical Support Technician and on successful completion of the training programme / apprenticeship, full time employment may be offered in one of the following positions.

Design Engineer Roles

  • Innovative, and comprehensive design specifications developed to provide design specifications for cost effective manufacture and exceeded customer requirements.
  • Details design support within project teams ensuring aesthetic, robust, quality design solutions are achieved, through utilisation of a wide range of materials and manufacturing methods.
  • Fully competent usage of the full range of tools incorporated within Pro Engineer 3D CAD package.
  • Support the manufacture of the company's existing and new product range through generating effective engineering information / systems / manufacturing processes / BOM's and system trouble shooting / diagnostics.

Quality Control & Engineer Roles

  • To effectively and efficiently control and administer the company's quality control systems in line with ISO9001, TUV and other company defined standards.
  • Process all non-conformities through the internal / external quality note system, including identification of agreed preventative actions.
  • Provide and manage a framework for the Warranty Returns and Customer Complaints through the company's 8D system.
  • Provide hands on technical assistance for component field failures, ensuring parts are diagnostic / analysed and project managed through to preventative design, supply or build action.
  • Conduct Supplier Evaluation Audits and development programs.
  • Responsible for establishing trends, corrective and preventative actions to support both Niftylift internal and external supply chain.
  • Development of robust machine testing procedures and inspection, including hands on hot testing.

Production / Manufacturing / Development Engineer Roles

  • To support the manufacture of the company's existing and new product range through generating effective engineering information / systems / manufacturing processes / BOM's and facilities in accordance with H&S legislation.
  • To implement a successful Lean Manufacturing culture, focusing on continual improvement and the elimination / reduction of all wastes. Developing and establishing lean standard operation times.
  • Generating / maintaining accurate build specifications and works order information on the company's manufacturing system. Communicate and support drawing issues / changes with production.
  • Compliance and development of legislation / company health and safety systems.
  • Provide mechanical and electrical fault finding / problem solving support direct to production cells, maintaining fault diagnostics database.

Engineering Commodity Buyer Roles

  • Global sourcing of engineered products. Develop contracts and supplier agreements, with key partnership suppliers.
  • Continuous cost down, through strong constructive negotiation, including driving supplier's technical / engineering resources, global and currency sourcing, correct supplier selection (skills, resource and facilities).
  • Develop and maintain ordering methods and rolling delivery schedules.
  • Maintain and develop the materials control and purchasing planning parameters on the company's manufacturing software system.
  • Develop, measure, approve and audit supply base.

Production Supervision & Management Roles

  • To effectively manage and develop people, plant, layout and systems, to achieve both effective and efficient quality production within defined sectors of the operations business.
  • Efficient organisation and utilisation of staff, including compliance with health and safety standards, skills flexibility.
  • Measuring, reporting and managing key performance indicators.
  • Develop and maintain build quality to achieve outstanding customer satisfaction standards.
  • To support, implement and sustain continuous improvement through lean manufacturing techniques and philosophies throughout the complete production area.
  • People / culture development and training in alignment with new methods / practices being introduced.
  • Ensuring company procedures and standards are complied with.

Training / Experience:

Based at Milton Keynes College:

  • Level 3 Diploma in Engineering
  • NVQ Level 2 Performing Engineering Operations
  • ICT Functional Skills
  • Award in Employment Rights and Responsibilities

*Math's and English Functional Skills may be delivered to those with outstanding GCSE qualifications.

In House Training / Experience:

  • NVQ Level 3 in Engineering Technical Support
  • Learning, experiencing and mastering all of the skills, systems and practices in the following department, flow lines and cells:

Electrical Sub Assembly Bay150 /170 Production Line
Mechanical Sub Assembly Cell120T Production Line
HR21 MK2HR28 Production Line
Rework CellSD210
Development CellHR15 / 17 Production Line
Service / Customer DepartmentHR12 Production Line
PDI & Test - QualityCustomisation Production Cell
Quality Assurance DepartmentPurchasing Department
Production Engineering DepartmentSystems Engineering Department
Test & Validation DepartmentHydraulic & Powertrain Department
Structual Design & Analysis DepartmentGeneral Engineering Design & Detailing Department
Product Styling & Human Factors DepartmentProduct Development, Planning & Administration

Progression Opportunities:

For those people who wish to progress their career qualifications further, and have the necessary drive, enthusiasm and ability, there are further potential opportunities (individually assessed subject to grades achieved and business requirements).


This engineering training opportunity is a win / win situation of learning and earning at the same time.  Niftylift offers a competitive wage, health cover, contributory pension, life insurance and holiday allowance scheme.

How to Apply:

Please contact to register your interest and receive an application form. Please send all applications back via email or post from 12th February 2018. The closing date for applications is 30th June 2018.

What happens next?

If you are a successful applicant you'll be invited in for an initial interview and assessment at Niftylift. You will also be invited for an interview and assessment at Milton Keynes College. Interviews and Assessments will commence March - July 2018.

Thank you for showing an interest in Niftylift and good luck with your application!